Privacy Policy

Bakes by Hester Privacy Policy

This privacy policy describes how your personal information is collected, used, stored and share when you visit or make a purchase from www.bakesbyhester.co.uk.

 

The type of personal information we collect

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

We currently collect and process the following personal information:

• Personal identifiers, contacts, and characteristics (for example, name, email address, telephone number and postal addresses)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• You have purchased from our online store such as a Brownie Box or other seasonal bakes
• You have ordered a bespoke cake or cupcakes from us via our online form, email, telephone number or social media platforms

We use the information that you have given to us in order to:

• Manage, process and action enquiries and orders
• Ship out postal bakes via Royal Mail
• Deliver bespoke cakes and cupcakes
• Send occasional promotional and marketing emails

We share your personal information with the following third parties:

• Royal Mail, in order to ship out our postal bakes
• WooCommerce, which is used to power our online store
• Google Analytics, to help us understand how our customers use our site

We will otherwise never share or sell your data to anyone.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting hello@bakesbyhester.co.uk

How we store your personal information

Your information is securely stored. When you place an order through our website or order a bespoke cake or cupcakes from us via our online form, email, telephone number or social media platforms, we will maintain your order information for our records unless and until you ask us to delete this information.